The Arizona Revised Statutes have been updated to include the revised sections from the 56th Legislature, 1st Regular Session. Please note that the next update of this compilation will not take place until after the conclusion of the 56th Legislature, 2nd Regular Session, which convenes in January 2024.
DISCLAIMER
This online version of the Arizona Revised Statutes is primarily maintained for legislative drafting purposes and reflects the version of law that is effective on January 1st of the year following the most recent legislative session. The official version of the Arizona Revised Statutes is published by Thomson Reuters.
30-803. Consumer protection; unfair practices; policies; ombudsman; cities and towns
A. A public power entity shall establish an ombudsman office to investigate retail electric customer service complaints and adopt rules and procedures to protect the public against deceptive, unfair and abusive business practices. The rules and procedures adopted by the public power entity shall address at least:
1. Deceptive, unfair and abusive business practices, including deposit requirements and reconnection fees.
2. Intrusive and abusive marketing practices.
3. Deceptive or untrue advertising practices.
4. Practices prohibited under section 30-806, subsection C.
B. If a public power entity employs the services of a contractor for interior household energy service, either directly or through any affiliate, the contractor and any subcontractors shall be licensed by the registrar of contractors and shall comply with all municipal permit and inspection standards and applicable life safety codes. For the purposes of this subsection, "contractor" has the same meaning prescribed in section 32-1101.
C. The public power entity shall make available to any requesting party all information necessary to demonstrate compliance with this section.
D. Notwithstanding subsection A of this section, a public power entity that is a city or town may provide for an alternative structure to address customer service and consumer protection issues.